Friday, 8 April 2016

Business to Consumer - Direct Online Bike Sales & With Customer Care

When I started Cycle Tech in 2007, I soon was telling myself it would only be a matter of time; that our mobile services would greatly be required, inline with the rapidly growing on-line sale of new bicycles, that cyclist who brought on-line, where requiring bicycles assembling correctly, riders error or putting right after customer "having a go".

Business to Consumer - Direct Online Bike Sales

Having all new bicycles assembled correctly, reduces warranty returns, the brand being bad named and the worst scenario  customer asking for a refund.
It also gives the owner a better riding experience, as their bicycle would be set up correctly and shown how to use the gears.

Shopping 24/7 online is normal for many cyclists, not just looking for bargains, the latest news and to find a service provider.
 

 
 
 







Customer Service With Care Can Not Be Brought On-line 
 
"To keep a customer demands, as much skill to win one"

  • Mobile service generates cash for the business in several ways - not just the actual service, but also though spare parts, maintenance, repairs, teaching, consumables, accessories, rental and sales leads.
  • Its a huge part of our mobile business - more then 80% of revenues are generated from on-site service.
  • Mobile service income is much more stable then bike sales and provides income base for our business; not just now but for several years, hence which helps forward planning.
  • It provides some competitive advantage for Cycle Tech UK's Network.
 
Our Experience, Network & Branding With Customer Service
 

"Research shows that we all make decisions based on emotions as much as a careful cost-benefit analysis"
  • A moment of truth is that the contact with a customer and a Cycle Technician that gives the customer an opportunity to form an impression about our business.
  • A positive experience - customers increased their value to our business by purchasing more products, repeat business and telling their friends.
  • The success ultimately depends the depth of customer relationships and translating the resulting loyalty into higher sales of service and goods.
  • Cycle Tech UK believe that personal contacts are always the most efficient.
  • We interact with and develop close relationships with our customers.
  • Our branding is highly recognised and we do what it says on the tin.
 
What does the customer value?
 
"The customers expect the best from our group and our objective is to consistently deliver high-quality service"
  • Good service technician who is knowledgeable.
  • The service carried our by local service technician.
  • Always reliable.
  • The attraction of being efficient and prompt. 
  • Really good relationship with all service technicians and support staff.  
  • Technicians always courteous and professional.
  • Speedy response to call out.
  • Technicians always courteous and professional.
  • Excellent communications.
  • Good to deal with.
  • Hassle free.
  • On time.
  • Good adherence to onsite standards.
And the same applies when it goes wrong................
  • Slap-dash service.
  • Incompetent technicians.
  • Excessive service costs.
  • Failure to replay to communications.
  • Poor service levels.
 
 


If you want the freedom of being your own boss but with the support of a national network, working in one of the fastest growing leisure sectors please do get in touch with Martin Wilkins at martin@cycle-tech.co.uk for an information brochure.

All ready a mobile bike business? Then join our Facebook Group - Cycle Network for national coverage of cycle assemble and service support. We can direct customer looking for your services.


 

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