Tuesday, 6 July 2010

Warranty & Service On New Bicycles

As a mobile bicycle mechanic I get called out to a lot of new bicycles that have been brought on-line, on the cycle to work scheme and flat packs. From £300.00 to bicycles costing well over £2000.00. That have not been set-up properly!

Many customers are new to cycling and have not been explained, when it comes to warranty!
And are not taking there new bicycles back for there first service. Which should be carried out between 4 and 6 weeks from new. This should include gear and brake adjustments and all alen key bolts checked.

I am also finding many cyclists are riding the wrong size bicycle. This is the down side to buying a new bicycle on-line.

How many riders are told when they buy there new bicycle. If there bicycle is not regular serviced the warranty is void ?

You have brought your new bicycle from a shop and after 2 weeks the gears are not changing properly. You don’t take it back to the bicycle shop because they are taking bookings after 2 weeks or the shop is a long way from where you live.
If you brought from Halfords you say "don’t have the trust in the mechanics working on your bicycle."
If you carry on riding you are worried you might damage something.

The network of mobile bicycle mechanics can help. by coming to you and building your new bicycle, showing you how to use the gears, setting up seat and handle bars to the rider and giving a back-up service. View mobile bicycle mechanic in your area. All bicycles are inspected and safety checked. To BS6102 PT 1, 1992. By Cytec Trained mechanics.

Who is responsible for warranty.
The rider, manufacture, selling a bicycle in a box or the seller not educating the customer when buying a new bicycle?

Some of the conditions to be aware of that may apply in a warranty clam.
The warranty is void if:
The bicycle has not been entirely assembled by an authorized retailer.
Its original purchaser no longer owns the bicycle.
The instructions contained in the user’s manual have not been respected.
The regular inspections recommended in the user’s manual have not been done.
The frame is too big or too small for the customer.
The factory warranty period for your fork/shock is one year (two years for countries in the EU) from the original date of purchase of the bicycle or fork/shock.

The exact warranty details are included in the users handbook which was supplied with your bike. Which you should of have been handed along with a PDI form.

Also see Bicycle Shaped Objects Why you should not buy one!

Should all bicycles sold have been pre delivery inspected? No matter where sold, on-line, cycle 2 work scheme, supermarket or Bike shop. Or should it reflect in the price? If sold cheap, it is ok to be sold in a box?

Brake pad alignment and wheel buckled.
When you buy a bike in a box, you may have to true the wheel as it will be difficult to align the pads. This pad become worn from rubbing on the tyre.

This Freewheel is less than 6 months old!

Head Lock Nut broken and handle bar stem set past safe max height mark.

Most cyclists that have brought a new bicycle, will only go to the bike shop or mobile bicycle mechanic when something has broken.
What is included in a service and why should my bicycle need a service?
See users handbook.
Maintenance is part of owning any bike, and regular servicing will ensure that you will get years of trouble-free riding. Regular servicing will also reduce the risk of large repair costs!
A properly assembled and maintained bike is more likely to be safe and a lot more fun to ride!

A bicycle should be serviced at least once a year and a check over in between.

If you use your bicycle everyday in all weather conditions or off road use, then a service should include a strip down of bottom bracket, headset and hub bearings, for inspection, clean and re-grease. Even sealed bearings. Every 3 months.

Typical work carried out on site by Cycle Tech The Mobile Bicycle Workshop:
This bicycle is just over a year old and the bottom bracket has been emerged in water.(Possible from the bicycle being washed with a high power hose) Resulting in the bearings and cups replacing.

Hope free-hub

Shimano Hub: This quick release was very rusty and had to be removed with force. If this wheel had to be removed when out on a ride it would have been impossible. (See more photos below as the axle and free-hub body had to be replaced.)

Ball bearings.

Axle, cone, cup, free-hub and seal.

New cup pressed in to hub.

Rusty Chain. No oil!

Head-set bearings worn and covered in dirt

Headset Removal Cup tool

Water ingested headset

Pressing Chris King headset cups

Part of the rim blow off! There are wear indicators on the rim which would be checked in a service. The brake pads have worn the rim thin and this part of the rim blow off from the pressure of the tyre.

Damaged crank-arm thread due to loose pedal fitting

Bent gear hanger

Rusty Bottom Bracket

I paid £500.00 for my bicycle 5 years ago and the repair bill has come to £290.00. Should I have the work done or put the money towards a new bicycle?

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